ICS offers our clients Watchdog, our State of the Art Managed Services Platform.

Technology is always evolving but for many years the methods of servicing that technology did not keep pace. Service was reactive, fixing problems as they occur. Service providers cobbled together individual tools and custom software to try and provide a rudimentary early warning system and performed time consuming preventative maintenance manually with the hopes of avoiding an outage.

This is not the case anymore. The Service industry has evolved and the technology to proactively manage, monitor and maintain networks is now available to all offices large and small.

IT automation creates efficiency. Scheduled routine maintenance of networks performed during off hours allows Servers and Workstation to run faster and eliminates the need for a technician to work on systems during business hours. The goal is to keep your network available to your users without interruption and detect small problems before they become large problems.

24/7 Monitoring

Watchdog includes enterprise class network monitoring solution capable quickly detecting and resolving network outages and reductions in performance. Keeping a watchful eye on critical business systems not only allows us to quickly react to a system wide problem but gives us the ability to intercede when a small problem occurs, correcting it before it escalates and causes downtime.

All alerts from your systems go to our Network Operations Center (NOC) 24 hours a day. We are immediately made aware of problems and can take action to correct the problem right away.

Watchdog monitors over 1,500 parameters of your network, including:

• Server Status
• Email Systems
• Data Backup
• Virus Protection
• Hard Drive Health
• Database Performance
• Hardware

Patch Management

ICS delivers a secure and comprehensive enterprise class patch management solution. Updates to Operating Systems are crucial to maintain the security of a network but often cause unforeseen problems. ICS tests updates before they are installed, withholding updates that do not perform or are unnecessary.

Once suspect updates are corrected they are rolled out automatically.

Watchdog provides the ability to quickly inventory servers and workstations, generating Patch Status reports for all machines.

Anti-Virus

Watchdog includes Anti Virus for every machine on the network. Using the most effective solutions available, systems are scanned and updated each night. Any infections detected are quickly reported and removed. Constant monitoring of the Anti Virus software allows our technicians to ensure that the infection is removed.

Our services include:

• Real-time resident protection for your file system and all files.
• Email scanning and filtering, which operates on protocol level for maximum protection.
• Heuristic analysis of email content for virus and Trojan horse detection.
• Script blocking of acknowledged malicious scripts that run from web pages.
• Peer-to-peer, instant messaging, and internal networking monitoring, to diffuse any residing internet worm or other malicious entity.
• Seamless integration within your existing installation.
• Automatic anti-virus updates.

Anti Spyware

ICS complements its anti-virus solution with an equally encompassing anti-spyware facility. The two, when used in conjunction across your network, give you premier protection against all types of malware, ad-ware, and any of the new-generation 'wares' being concocted to give you and your system's users annoyance and grief.

Remote Access

Watchdog bundles remote access capability for your users. More flexible and reliable then most means of offsite connections, our system allows access to multiple workstations and servers, provided the user is permitted access.

A simple login can allow connections to a PC's desktop, working fluidly as if you are sitting in front of the machine.

Our remote log-in eliminates the need for software configuration on the PC you use to remote in. A simple and secure web gateway allows for access from any PC anywhere in the world.

Continuous PC Optimization

Watchdog keeps workstations running fast. Over the course of time a PC will slow down and impede a user's ability to work. On a scheduled basis, Watchdog will clean-up a workstation, keeping it optimized to run as efficiently as possible. More importantly it all happens at night, allowing your users to work uninterrupted during business hours.